Shanghai Yixiangjia Intelligent Technology Co., Ltd. ("we", "us", or "our") respects and protects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when we provide non-medical hospital navigation, interpretation, document organization and post-visit record support.
1. Information We Collect
- Identity Information: Name or preferred name, appointment-required ID type, nationality, contact details (phone, email)
- Health Information: Symptoms, medical history, allergies, current medications, test reports, medical records
- Service Information: Service requirements, preferred hospitals, appointment times, special requests
- Communication Records: Call recordings (with consent), chat logs, email correspondence
2. How We Use Your Information
- To process and fulfill your hospital navigation and escort support requests
- To assist with authorized appointments and visit arrangements through hospital processes
- To improve our service quality and operational processes
- To fulfill legal obligations (e.g., medical record retention requirements)
3. Data Protection Measures
- All health information is encrypted and accessible only to authorized personnel
- Paper documents are securely stored; expired materials are regularly destroyed
- All staff sign NDAs; violations are subject to legal action
- We never sell or rent your personal information to any third party
4. Information Sharing
- Medical Institutions: Only necessary information for appointment or visit-process support, with your explicit consent
- Cross-border transfer: If information must be sent to overseas contacts, insurers, institutions or systems, we will obtain your explicit authorization first
- Legal Requirements: When required by applicable laws and regulations
- We will never use your information for advertising or sell it to third parties
5. Your Rights
- To access and correct your personal information we hold about you
- To request deletion of your personal information (except where legally required to retain)
- To withdraw previously given consent
- To lodge complaints regarding privacy concerns
6. Data Retention
Service contracts, authorization records and transaction records are generally retained for 5 years. Visit summaries, service records and complaint records are generally retained for 3 years, unless a longer period is required by law.
7. Contact Us
For any privacy-related questions:
π§ Email: fubin159009@gmail.com
π Phone: 15900900100